Within 7 days of receipt, customers may apply for a return or exchange if products have quality issues (e.g., fabric defects, functional failures).

For customization discrepancies (e.g., size, color), customers must notify us within 3 days of receipt for negotiation based on actual circumstances.

Returns and exchanges must be unused and in original packaging; return shipping costs are borne by the customer.

All Cooling Clothing products come with a 1-year warranty covering non-human-induced damages (e.g., fan malfunctions, circuit issues), for which we offer free repairs or replacements.

Warranty excludes damages due to improper use (e.g., incorrect cleaning, external force damage).

For out-of-warranty or human-induced damages, we offer paid repair services with costs assessed based on damage severity.

Repair turnaround time is typically 7-15 working days, depending on damage extent.

Accessories such as batteries, fans, and controllers can be purchased separately through official channels.

Replacement services support mailing or in-factory exchanges.

We provide round-the-clock technical support via phone, email, or online customer service for inquiries about product use, maintenance, and troubleshooting.

Detailed usage instructions and operational guidance are provided for customized Cooling Clothing features.